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General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office in Kuwait to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

For information about customs, import duties, etc., visit: Kuwait General Administration of Customs

Shipping

All iHerb orders are shipped out from our US warehouses to your country by Air Freight.

The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.

You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.

• ARAMEX: DDP (Delivered Duties Paid) service is available for Kuwait shipments with Aramex. All duties, taxes, and import fees are pre-collected at the time of checkout to expedite Customs Clearance; no further payments are required at the time of delivery. For shipping related inquiries regarding Aramex orders, please contact Aramex – Kuwait – Kuwait City at +96 5182 0011 or email at [email protected].
• OCS: DDP (Delivered Duties Paid) service is available for Kuwait shipments with OCS. All duties, taxes, and import fees are pre-collected at the time of checkout to expedite Customs Clearance; no further payments are required at the time of delivery. For shipping related inquiries regarding OCS orders, please contact OCS at +965-67761187 or email at [email protected]
• UPS: For shipping related inquiries regarding UPS orders, please contact the UPS Customer Service at +965 24343523 or email at [email protected].

Personal goods imported into Kuwait valued at 100 KWD or less are exempt from customs duties. If a non-DDP shipping option is selected, carriers may impose other clearance charges that have to be paid to the carrier directly.

• DHL Express: For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service at +965 1808345 or +965 24317120.

Personal goods imported into Kuwait valued at 100 KWD or less are exempt from customs duties. If a non-DDP shipping option is selected, carriers may impose other clearance charges that have to be paid to the carrier directly.

• FedEx: For shipping related inquiries regarding FedEx orders, please contact the FedEx call center at 22069135 (Not a toll free number)

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