iHerb 於 1996 年在美國成立，為全球 180 多個國家/地區的客户提供服務。我們的訂單由美國、南韓、香港及沙特阿拉伯的物流中心直接出貨，為你提供快捷可靠的送貨體驗。
General Information
Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
Please check with your local customs office to see if you can import the items and if any additional licenses or permits are needed.
Customs Information
Import taxes, duties, and fees will be imposed on customers with an order value exceeding $75.00 USD and/or if two or more orders from the same consignee arrive in Israel in 72 hours with an aggregated value exceeding $75.00. (Declared order value does not include Loyalty Credit/Rewards/Governments Fees)
For information about customs, import duties, etc., visit: Israel Tax Authority.
Orders over $100 USD are subject to a 21 ILS customs computer fee, in addition to the standard 18% VAT.
Shipping
All iHerb orders are shipped out from our US warehouses to your country by Air Freight.
The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.
DDP (Delivered Duties Paid) service is available for shipments to Israel. All duties, taxes, and import fees are pre-collected at the time of checkout to expedite customs clearance; no further payments are required at the time of delivery.
If the delivery attempt is unsuccessful or the store/locker storage period is expired, the shipments will be returned to the shipping company’s warehouse. Once the return process starts, consignees may get charged a re-delivery fee by the carrier. Unclaimed packages may be subject to abandonment, and no refund/reship will be issued.
| Service Name | D&T included + Tracking | Order Limit | Storage Period |
| Global Air Home Delivery with Tracking* |  |
Max: $450.00, 33 lbs (15 kg) | N/A |
| Global Air Locker with Tracking** | |
Max: $450.00, 9 lbs (4 kg) | Exelot - 10 days Gaash - 72 hrs for lockers, 10 days for pickup stores Orian - 72 hrs for lockers, 10 days for pickup stores |
*When selecting Global Air Home Delivery with tracking service, iHerb automatically chooses the quickest, most cost-effective shipping carriers available. (Shipping carriers available with this service include: Exelot, Gaash, or Orian).
**When selecting Global Air Locker with tracking service, iHerb automatically allocates locker or pick-up locations in your shipping destination for the quickest, most cost-effective shipping carriers available. You will be able to select a locker or pick-up location at checkout. (Shipping carriers available with this service include: Exelot, Gaash, or Orian)
*** For Global Air Locker with tracking service: If the PUP changes (Overbooked, Customer’s request, etc…), the carrier will send an SMS with an update.
Please note delivery service to Gaza and West Bank is not available via Global Air Home Delivery with Tracking and Global Air Locker with Tracking.
Shipping Company Contact Information
| Exelot | Contact customer care page: https://exelot.zendesk.com/hc/he Fill form: https://exelot.zendesk.com/hc/he/requests/new WhatsApp: https://wa.me/972515332271 Facebook: https://www.facebook.com/exelotisrael CS Operation Hours: Sun-Thu 8:00-16:00. No weekends and holidays |
| Gaash | Phone: 072-2608000 ext 1 Email: [email protected] WhatsApp: https://wa.me/972559728365 Website: https://gaashwd.com/ CS Operation Hours: Sun-Thu 8:00-17:00. No weekends and holidays |
| Orian | Phone: 97236503300 Email: [email protected] WhatsApp: https://wa.me/97236503300 Website: https://oex.orian.com/ CS Operation Hours: Sun-Thu 8:00-20:00. No weekends and holidays |
Restrictions
iHerb, we comply with local laws and import regulations for all shipping destinations. We do our best to prevent restricted items from being available for purchase on our site. Some products may be restricted or require additional documentation based on regulations set by the Israel government.
Orders containing restricted items may be delayed, canceled, or returned by customs authorities.
Restricted categories may include: seeds, green tea, jerky, eye drops, rice, nuts, baby formula, hemp, hemp-derived products, and certain medicaments.
Israel Customs may detain your package if personal import limits are exceeded. For food and supplements, a maximum of 5 identical items and a maximum of 15 supplement items are allowed in one order. Each food product cannot exceed 5 kg per shipment, and the total shipment weight must not exceed 15 kg.
For more information about customs, import restrictions, visit: Ministry of Health, personal import.
Contact Us
Click here, to get connected with iHerb's customer service.
